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Shipping policy

At binsaura.com, we want your shopping experience to be as smooth and worry-free as possible. When you buy jewellery from us, we ensure that your order is packed with care and delivered securely to your doorstep. This Shipping Policy explains how we handle order processing, timelines, charges, and delivery methods.

1. Order Processing

  • All confirmed orders are processed within 1–2 business days.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • Once your order is dispatched, you will receive a tracking ID via email or SMS.

2. Delivery Timelines

  • We deliver across India.

  • Standard delivery time is 5–7 business days, depending on your location.

  • Metro cities usually receive deliveries faster, while remote areas may take longer.

  • Please note that delays can occur due to weather conditions, courier partner issues, or festivals.

3. Shipping Charges

  • We offer free or discounted shipping during promotions.

  • If applicable, shipping charges will be clearly mentioned at checkout before payment.

  •  exchanges r not allowed , replacement of damage product r allowed  free of cost no delivery charges 

4. Packaging

Your jewellery is valuable, so we take extra care:

  • Products are securely packed in protective boxes.

  • We ensure safe handling to prevent damage in transit.

  • Fragile or delicate pieces are given additional cushioning.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email and/or WhatsApp/SMS with the tracking link.

  • You can track your shipment status online until it reaches your doorstep.

6. Missed Deliveries

  • If you are unavailable at the time of delivery, our courier partner will attempt redelivery.

  • Please ensure your address, pin code, and contact number are accurate to avoid delays.

7. International Shipping

Currently, we ship only within India. We may expand to international delivery in the future.

8. Responsibility & Liability

  • Once dispatched, the shipment is handled by our trusted courier partners.

  • We are not responsible for delays caused by courier partners or natural events.

  • In case of lost or misplaced shipments, we will coordinate with the courier company for resolution.

9. Customer Support

If you face any issue with shipping, please contact us at:

  • Email: info@binsaura.com

  • Phone: +91 7666572252

At BINS AURA, our goal is to deliver your jewellery securely and on time so you can enjoy your purchase without stress.

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